Refund policy

 

Please note: If a product listing includes a specific warranty or exchange policy, that policy will take precedence over the terms below in the event of a conflict. If no such policy is listed, the following Diamond Return Policy applies.

Guitars & Amplifiers

Unless otherwise required by applicable law, guitars and amplifiers are not eligible for return or refund. If your item is found to be defective according to Diamond’s manufacturer specifications, it will be replaced with the same or a like model. If a direct replacement is unavailable, Diamond may, at its discretion, replace the item with a product of equal or greater value.

All Diamond instruments and amplifiers include a full manufacturer warranty unless otherwise specified in the product listing. Returns or exchanges due to personal preference (tone, feel, appearance, etc.) will not be accepted, unless otherwise required by applicable law.

All Other Products

Diamond offers a 30-day return and exchange policy for eligible merchandise. You may return your item within 30 days of delivery, provided it is in new, unused condition with all original packaging, tags, and documentation. Refunds are issued to the original payment method after inspection and approval. Return windows may vary where required by applicable law or for specific markets.

Postage & Handling

  • Shipping costs are refunded only for returns resulting from defective merchandise or a Diamond shipping error.
  • Shipping costs are not refunded for returns due to personal preference, incorrect sizing, or other non-defective reasons.
  • If an item being returned for exchange is no longer available, Diamond may offer an item of equal value at its discretion.

Return Eligibility & Limitations

  • Returns are accepted only for orders placed directly through www.diamondguitars.com.
  • Diamond does not accept returns or exchanges for purchases made through retail stores, third-party sellers.
  • Shipping charges are covered by Diamond only in the event of a confirmed product defect or shipping error.

Lifestyle & Apparel Items

Lifestyle merchandise, apparel, and accessories may be exchanged only if:

  • Original tags and packaging are intact,
  • The item has not been washed, worn, or altered, and
  • Proof of purchase is provided.

If a style is discontinued or unavailable, Diamond may substitute a product of equal value. Please follow all washing and care instructions carefully; Diamond does not accept returns or exchanges for damage caused by improper care.

Non-Returnable Items

  • Clearance, final sale, B-stock, or open-box items (as labeled)
  • Custom-built or special-order products
  • Gift cards or digital products
  • Products showing signs of wear, use, modification, or damage after delivery

Condition & Inspection

  • All returns are subject to inspection. Items must be received in new, resaleable condition with all original materials.
  • Diamond reserves the right to refuse any return that does not meet these conditions or was submitted or returned outside of the approved return process.
  • Return shipments remain the customer’s responsibility until received by Diamond; please use an insured, trackable service.

  • Approved return requests must be shipped within 14 days of approval. Returns received after this window may be refused.

Return Process

    1. Submit your return request through the Diamond Return Portal or contact Diamond Customer Service at sales@diamondguitars.com or 765-213-6088 if you need assistance.
    2. Diamond will review your request and notify you if it has been approved.
    3. If approved, follow the return instructions provided by Diamond. If return shipping is required, instructions and any applicable return label will be provided at that time.
    4. Securely package your item and ship it using the instructions provided.
    5. After the returned merchandise is received and inspected, any applicable refund, exchange, or warranty replacement will be processed.

    European Union Customers

    For orders delivered within the European Union, customers may have additional statutory rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible purchases.

    Where applicable, withdrawal requests and eligible return requests must be submitted within 14 days of delivery of the last item in the order.

    Certain products may not qualify for the statutory right of withdrawal where permitted by applicable law, including custom-built, personalized, or special-order products.

    To initiate a return or withdrawal, please use Diamond’s online return portal at:

    Diamond Return Portal

    or contact Diamond Customer Service at sales@diamondguitars.com or 765-213-6088.

    “Diamond” refers collectively to Diamond Amplification and Diamond Guitars.