Refund policy

Please note: If a product listing includes a specific warranty or exchange policy, that policy will take precedence over the terms below in the event of a conflict. If no such policy is listed, the following Diamond Return Policy applies.

Guitars & Amplifiers

Unless otherwise required by applicable law, guitars and amplifiers are not eligible for return or refund. If your item is found to be defective according to Diamond’s manufacturer specifications, it will be replaced with the same or a like model. If a direct replacement is unavailable, Diamond may, at its discretion, replace the item with a product of equal or greater value.

All Diamond instruments and amplifiers include a full manufacturer warranty unless otherwise specified in the product listing.
Returns or exchanges due to personal preference (tone, feel, appearance, etc.) are not accepted.
Shipping damage or manufacturer issues present upon delivery must be reported within 72 hours of delivery.
The 72-hour period begins according to the carrier’s delivery record.
The 72-hour reporting requirement does not limit Diamond’s manufacturer warranty or any rights that cannot be limited under applicable law.

Guitar Setup & Environmental Changes

Every Diamond guitar is inspected and set up prior to shipment. Temperature, humidity, climate, and other environmental conditions during and after shipping can affect an instrument’s setup.

Changes to neck relief, action, intonation, or other normal adjustments are not considered manufacturing defects.
If adjustment is needed after delivery, Diamond recommends having the guitar professionally set up for the customer’s playing preferences and local environment.
The condition of the factory setup upon receipt does not qualify an instrument for return, refund, or replacement.

All Other Products

Except where otherwise specified below, Diamond offers a 30-day return and exchange policy for eligible merchandise.

To qualify:

The return must be requested within 30 days of delivery.
Merchandise must be in new, unused condition.
Original packaging, tags, and documentation must be included.
Refunds are issued to the original payment method after inspection and approval.

Return windows may vary where required by applicable law or for specific markets.

Postage & Handling

Shipping costs are refunded only for returns resulting from a confirmed product defect or Diamond shipping error.
Shipping costs are not refunded for personal preference, incorrect sizing, or other non-defective reasons.
If an approved exchange item is unavailable, Diamond may offer an item of equal value at its discretion.

Return Eligibility & Limitations

Returns are accepted only for orders placed directly through www.diamondguitars.com.
Diamond does not accept returns or exchanges for purchases made through retail stores or third-party sellers.
Shipping charges associated with an approved return are covered by Diamond only in the event of a confirmed product defect or Diamond shipping error.

Lifestyle & Apparel Items

Diamond lifestyle merchandise, apparel, and other print-on-demand products are made to order and are subject to different return requirements.

Returns & Exchanges

Returns or exchanges are not accepted for:

Buyer’s remorse or personal preference
Incorrect size selection
Incorrect color or product option selected by the customer

Please review all available sizing and product information before placing your order.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, mislabeled, or incorrect, please contact Diamond within 30 days of delivery.

You may be asked to provide:

Your order number
A description of the issue
Clear photographs showing the product and the problem

Once the claim has been reviewed and approved, Diamond will arrange an appropriate replacement or refund.

Do not return lifestyle or apparel merchandise unless instructed to do so by Diamond.

Non-Returnable Items

The following are not eligible for return unless otherwise required by applicable law:

Clearance, final sale, B-stock, or open-box items (as labeled)
Custom-built or special-order products
Gift cards or digital products
Products showing signs of wear, use, modification, or damage after delivery
Lifestyle, apparel, and other print-on-demand products except for confirmed damage, defect, misprint, mislabeling, or fulfillment error

Condition & Inspection

All approved returns are subject to inspection.
Items must be received in new, resaleable condition with all original materials.
Visible shipping damage to guitars, amplifiers, and other non-print-on-demand merchandise must be reported within 72 hours of delivery.
Customers should retain the original packaging and provide photographs of the product, packaging, and shipping damage when requested.
Lifestyle and apparel claims follow the separate requirements listed above.
Diamond reserves the right to refuse returns that do not meet these conditions or were submitted outside the approved return process.
Return shipments remain the customer’s responsibility until received by Diamond. An insured, trackable shipping service is recommended.
Approved returns must be shipped within 14 days of approval. Returns received after this period may be refused.

Return Process

Submit your request through the Diamond Return Portal or contact Diamond Customer Service at sales@diamondguitars.com or 765-213-6088.
Diamond will review your request and notify you if it has been approved.
If approved, follow the return instructions provided by Diamond. Any applicable shipping instructions or return label will be provided at that time.
Securely package and ship the item according to the instructions provided.
After the merchandise is received and inspected, any applicable refund, exchange, or warranty replacement will be processed.

European Union Customers

Customers receiving orders within the European Union may have additional statutory rights under applicable consumer protection laws, including a 14-day right of withdrawal for eligible purchases.

Where applicable, withdrawal or eligible return requests must be submitted within 14 days of delivery of the last item in the order.
Certain products may be excluded where permitted by law, including custom-built, personalized, or special-order products.
Nothing in this policy limits statutory consumer rights that cannot legally be waived or restricted.

To initiate a return or withdrawal, use the Diamond Return Portal or contact Diamond Customer Service at sales@diamondguitars.com or 765-213-6088.

“Diamond” refers collectively to Diamond Amplification and Diamond Guitars.