{"title":"Service \u0026 Warranty (Non-Physical)","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003eInternal Use with Sami Wholesale + D2C\u003c\/p\u003e","products":[{"product_id":"tube-service-program","title":"Tube Service Program","description":"\u003cp\u003e \u003c\/p\u003e\n\u003ch2 class=\"heading1\"\u003eDIAMOND SERVICE PROGRAM\u003c\/h2\u003e\n\u003cp\u003eHow inconvenient is it to get your power tubes replaced and biased? How many frustrations have you had with failing tubes? By popular request, Diamond has instituted a service program to assist you with your tube maintenance! So welcome to the Diamond Service Program...\u003c\/p\u003e\n\u003ch2 class=\"heading1\"\u003eHERE'S HOW IT WORKS:\u003c\/h2\u003e\n\u003cp\u003eFor an annual fee, you are entitled to one free power tube replacement and bias service for each year that you are a member of the Diamond Service Program. Simply sign up and when you're ready, click the \"Request Service Now\" link below, fill out the information and await your e-mailed instructions. Then simply follow the instructions to send your amp to us for the tube replacement and bias. We will send your amp back to you within 48 hours of receiving it. That simple! \u003cbr\u003e\u003cbr\u003eAs an added benefit, power tubes replaced under the Diamond Service Program carry a 6 month warranty rather than the usual 60-day warranty!\u003c\/p\u003e\n\u003ch2 class=\"heading1\"\u003eDIAMOND TUBE EXTENDED WARRANTY PACKAGE:\u003c\/h2\u003e\n\u003cp\u003eFor a small additional fee, you can receive an extended warranty on your tubes that not only extends the power tube warranty from 6 months to 12 months, you get an added 12 month warranty on your preamp tubes as well, regardless of their age. If at any time during your 1-year service membership you have a preamp tube fail, simply contact us and we will send you a factory spec replacement preamp tube at no cost!\u003c\/p\u003e\n\u003ch2 class=\"heading1\"\u003eCOSTS:\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eUSA Custom 100watt Service Program membership: $285 (shipping not included)\u003c\/li\u003e\n\u003cli\u003eUSA Custom Extended Tube Warranty program: $50\u003c\/li\u003e\n\u003cli\u003eClass A Service Program Membership: $185 (shipping not included)\u003c\/li\u003e\n\u003cli\u003eClass A Extended Tube Warranty Program: $50\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 class=\"heading1\"\u003eCONDITIONS:\u003c\/h2\u003e\n\u003cp\u003eThe fees above are \"per amp.\" If you have multiple Diamond products, you must pay separately for each amp you want covered. Your warranty programs cover your tubes with factory spec exact replacements. It does not entitle you to upgrades or access to tubes we don't use. As well, it does not cover tubes purchased by you other than from the factory, or replaced by you separately. Modifying your amp (unless done by the factory) can void your tube warranty. Shipping is always the cost of the customer. Shipping is not included in your Service Program price. This offer is valid only to US residents. Canada and International customers may not participate at this time. Offer not valid on Vanguard Series products including, at this time.\u003c\/p\u003e","brand":"Diamond Amplification","offers":[{"title":"US Custom (100watt)","offer_id":3336783301,"sku":"DA-TUBESERVICE-EL34","price":285.0,"currency_code":"USD","in_stock":true},{"title":"US Custom (100watt) with Ext Warranty","offer_id":3336783365,"sku":"DA-TUBESERVICE-EL34WRNT","price":335.0,"currency_code":"USD","in_stock":true},{"title":"Class A (18watt)","offer_id":3336783429,"sku":"DA-TUBESERVICE-84","price":185.0,"currency_code":"USD","in_stock":true},{"title":"Class A (18watt) with Ext Warranty","offer_id":3336783493,"sku":"DA-TUBESERVICE-84WRNT","price":235.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0284\/1698\/products\/tube_service.png?v=1434701940"},{"product_id":"seymour-duncan-upgrade-kit","title":"Seymour Duncan Upgrade Kit","description":"\u003cp\u003e\u003cimg src=\"\/\/cdn.shopify.com\/s\/files\/1\/0284\/1698\/files\/Seymour_Duncan-logo_red_grande.png?12867056065088218912\"\u003e\u003c\/p\u003e\n\u003ch1\u003eSEYMOUR DUNCAN UPGRADE KIT\u003c\/h1\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003eAfter 30 years, Seymour Duncan company manufactures much more than electric guitar pickups. The finest in bass pickups under the brand name \"Basslines\" were next, then Seymour's authentic replications of pickups from the 50's and 60's, aptly named Antiquity and Antiquity II, respectively. Then Benedetto jazz guitar pickups and finally the union of Seymour Duncan and Rick Turner to form D-TAR, Duncan-Turner Acoustic Research.\u003c\/p\u003e\n\u003cp\u003eHere's your chance to customize your Diamond Guitar and, if it didn't come with Seymour Duncan's have them added! And you can choose ANY Seymour Set you want!  Yes, sir.  Any set.  Same price.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong style=\"line-height: 1.4;\"\u003eWhat do you get?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eAny set* of Seymour Duncan pickups you want, installed, in any Diamond or DBZ\/Diamond guitar (*Does not apply to Antiquity pickups.  Antiquity series pickups can be installed but there will be an up-charge).\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eInstalled at the Diamond factory in Houston\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eFull warranty as factory OEM (if installed when purchased, or full warranty on the pickups if installed after you own your guitar)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan style=\"line-height: 1.4;\"\u003eThe pickups that were originally installed in the guitar are INCLUDED with your purchase so you get to keep them too!\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eOption 1:\u003c\/h3\u003e\n\u003cp\u003e\u003cspan style=\"line-height: 1.4;\"\u003eThis option applies if you HAVE NOT already purchased your Diamond guitar OR have already ordered your Diamond guitar but is has NOT already left us to come to you or your Diamond retailer.\u003c\/span\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003ePurchase this upgrade right here!\u003c\/li\u003e\n\u003cli\u003eOrder your guitar from your Diamond retailer.\u003c\/li\u003e\n\u003cli\u003eNotify your retailer that you have purchased this Seymour Duncan upgrade kit from us so they can notify us when they order!\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan style=\"color: #ff0000;\"\u003eIf you are selecting this option, choose either INSTALLED OEM or 7-STRING INSTALLED OEM as your choice from the drop down menu.\u003c\/span\u003e\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eOption 2:\u003c\/h3\u003e\n\u003cp\u003eThis option applies if you HAVE already purchased your Diamond or DBZ\/Diamond guitar and you have it, it's at your Diamond retailer, or already on the way there.  Option 2 does not include pre-orders for a guitar you are waiting on, the key here is, has that guitar already left us and shipped to you or your retailer.  If it has, you're in the right place.  If it has not, look just above at \"Option 1\".\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003ePurchase this upgrade right here!\u003c\/li\u003e\n\u003cli\u003eShip your guitar to us.\u003c\/li\u003e\n\u003cli\u003eGet your guitar back from us with your new pickups installed!\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003e\u003cspan style=\"color: #ff0000;\"\u003e\u003cstrong\u003e\u003cem\u003eIf you are selecting this option, choose either INSTALLED AFTER PURCHASE or 7-STRING INSTALLED AFTER PURCHASE as your choice from the drop down menu.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill I have to pay shipping?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you choose Option 1, there is no extra shipping charged.  If you have to choose Option 2, there is shipping charged to return your guitar to you.  \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow will I select the pickups I want?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAfter checking out, you will receive an e-mail from us in 1-2 business days.  At that time, you will make your selection.  You will need to know:  (1) which model neck and bridge you want; (2) covered or uncovered; and (3) which guitar it is going into and whether that guitar has a Floyd Rose or not.  After making your selection, we will order the pickups for you. They usually take about 7-10 days to get to us, then install.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDo I get to keep the pickups that were in the guitar originally?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYES.  They'll ship with your guitar.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWill you put them in my _____________________ guitar (that's not one we made)?  \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDoes the price include installation?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat if I don't like the pickups?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThat's the way the cookie crumbles.  We order these special for you, so there are, and listen carefully now, NO RETURNS.\u003c\/p\u003e","brand":"Diamond Guitars","offers":[{"title":"Installed OEM","offer_id":3505327365,"sku":"DBZ-SEYMOUR-OEM","price":219.0,"currency_code":"USD","in_stock":true},{"title":"Installed After Purchase","offer_id":3505327429,"sku":"DBZ-SEYMOUR-AFTMKT","price":219.0,"currency_code":"USD","in_stock":true},{"title":"7-string Installed OEM","offer_id":3505327493,"sku":"DBZ-SEYMOUR-OEM7","price":229.0,"currency_code":"USD","in_stock":true},{"title":"7-string Installed After Purchase","offer_id":3505327557,"sku":"DBZ-SEYMOUR-AFTMKT7","price":229.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0284\/1698\/products\/seymour-duncan-product-form.jpg?v=1435791799"},{"product_id":"warranty-renewal-transfer","title":"Warranty Renewal\/Transfer","description":"\u003ch3\u003eWarranty Renewal\/Transfer Program\u003c\/h3\u003e\n\u003cp\u003eRecently purchase a USA-made Diamond Amp? Not eligible for the original warranty or warranty transfer? Want to change that? This is the right item for you.\u003c\/p\u003e\n\u003cp\u003eThe Diamond Warranty Renewal\/Transfer Program allows you to essentially get a full factory warranty even if your amp is not eligible for a warranty transfer.  With this item, you can send your amp to us.  We'll fully service it, make sure it's tip-top, send it back, and register you for your new Extended Warranty.  Here's how it works:\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eAdd this item to your cart and check out on line.\u003c\/li\u003e\n\u003cli\u003eWe will send you an e-mail to schedule your service\u003c\/li\u003e\n\u003cli\u003eSend your amp in and we'll send it back when your service is done. \u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eThen simply enjoy your new warranty!\u003c\/p\u003e\n\u003ch3\u003eWarranty Renewal Premium Package\u003c\/h3\u003e\n\u003cp\u003eWant your amp looking brand new also? Choose the premium option! We'll not only give you the full Warranty Renewal\/Transfer Program, but we'll replace your headshell, handle and logo too!  Your amp will come back looking brand new!\u003c\/p\u003e\n\u003ch3\u003eWhat's included in the Warranty Renewal\/Transfer Program\u003c\/h3\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eWhat do we do when we service your amp?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFull scope and diagnosis\u003c\/li\u003e\n\u003cli\u003eTouch up any necessary solder connections\u003c\/li\u003e\n\u003cli\u003eEvaluate working status of all parts\u003c\/li\u003e\n\u003cli\u003eFull re-bias and tuning\u003c\/li\u003e\n\u003cli\u003eFull Quality Control test per our new production standards\u003c\/li\u003e\n\u003cli\u003eEnsure all parts and assembly methods are current with our current production standards\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eWhat do we do if we find a problem?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eFix it.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eWhat parts are included if they need to be replaced?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePCB's\u003c\/li\u003e\n\u003cli\u003eResistors and capacitors\u003c\/li\u003e\n\u003cli\u003eSockets\u003c\/li\u003e\n\u003cli\u003ePotentiometers \u003c\/li\u003e\n\u003cli\u003eLED's and lights\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eWhat parts are not included if they need to be replaced?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTubes\u003c\/li\u003e\n\u003cli\u003eTransformers\u003c\/li\u003e\n\u003cli\u003eChoke\u003c\/li\u003e\n\u003cli\u003eAny cosmetic items (headshell, face plate\/grille, handle, logo etc.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eWhat do you get when it's done?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eA fully working, fully up to date amp! As well, you get a full manufacturer's warranty consistent with our normal factory warranty with these major terms:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e1 year on all parts attached to or inside the chassis that were not changed by us\u003c\/li\u003e\n\u003cli\u003e3 years on all parts attached to or inside the chassis that were changed by us\u003c\/li\u003e\n\u003cli\u003eLimited Lifetime Warranty on service and craftsmanship per our usual warranty terms on new products. For details on the terms of our normal factory warranty, \u003ca href=\"http:\/\/www.diamondamplification.com\/media-downloads.html\" target=\"_blank\"\u003eread it here\u003c\/a\u003e. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eIs your issue tubes? \u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eTry our tube service program \u003ca href=\"http:\/\/diamondcustomshop.com\/collections\/amplifier-accessories\/products\/tube-service-program\"\u003ehere\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003eWhat about shipping?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eWhen you add this item to your cart and check out, you'll be charged shipping.  This is your return shipping.  It is your responsibility to ship your amp to us. \u003c\/p\u003e","brand":"Diamond Amplification","offers":[{"title":"Warranty Renewal\/Transfer","offer_id":4236184645,"sku":"DA-WRNTYXFR-00","price":249.95,"currency_code":"USD","in_stock":true},{"title":"Warranty Renewal Premium","offer_id":4236184709,"sku":"DA-WRNTYXFR-PRM","price":499.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0284\/1698\/products\/warranty-re-up-product-form.jpg?v=1762983443"},{"product_id":"extended-service-plan","title":"Extended Service Plan","description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cdiv class=\"sqs-block html-block sqs-block-html\" data-block-type=\"2\" id=\"block-yui_3_17_2_8_1491067160626_57127\"\u003e\n\u003cdiv class=\"sqs-block-content\"\u003e\n\u003ch2\u003eOUR WARRANTY\u003c\/h2\u003e\n\u003cp\u003eThe standard Diamond Guitars warranty gives you a full year, bumper-to-bumper, WITHOUT having to register. You're covered no matter what. To read the details of our warranty, read our \u003ca target=\"_blank\" href=\"http:\/\/www.diamondguitars.com\/warranty\" rel=\"noopener noreferrer\"\u003eWARRANTY\u003c\/a\u003e page. \u003c\/p\u003e\n\u003ch2\u003eBENEFITS OF THE EXTENDED SERVICE PLAN\u003c\/h2\u003e\n\u003cp class=\"text-align-center\"\u003e\u003cstrong\u003e\u003cem\u003eIf you have a problem, we'll fix it. If we can't, we'll replace it.\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWith the Extended Service Plan, you get a LIMITED LIFETIME WARRANTY, a real one, that doesn't require you send your special warranty card within 4 minutes of purchase by registered federal delivery! When you add it on, it's done. That simple. Check out the full extent of the Extended Service Plan below. \u003c\/p\u003e\n\u003ch2\u003eFREQUENTLY ASKED QUESTIONS\u003c\/h2\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e1) SO WHAT DO I GET IF I DON'T GET THE WARRANTY? \u003c\/em\u003e\u003c\/strong\u003eYour Premium Diamond Warranty is always included with the purchase of any NEW Diamond guitar from any AUTHORIZED Diamond retailer. All you need is to save your proof of purchase (or hope your retailer did).\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e2) WHAT IF I BOUGHT MY NEW DIAMOND GUITAR BETWEEN 1\/1\/17 AND 4\/2\/17, CAN I STILL GET THE EXTENDED SERVICE PLAN? \u003c\/em\u003e\u003c\/strong\u003eYes, just purchase 1 Extended Service Plan for every Diamond guitar you want to cover before 5\/2\/17 and your set. Purchased before 1\/1\/17? Sorry. We can't go back forever. :(\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e3) WILL THE PURCHASE OF 1 EXTENDED SERVICE PLAN COVER ALL 5 OF MY GUITARS? \u003c\/em\u003e\u003c\/strong\u003eUm, no. It's 1 per guitar. If you have multiple Diamond guitars, just go back and re-register each of them and add in the date of your purchase of your Extended Service Plan. We'll re-verify them and update our records.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e4) WHAT IF I DIDN'T GET MY GUITAR FROM YOU, CAN I STILL GET THE WARRANTY? \u003c\/em\u003e\u003c\/strong\u003eNo, sorry. It is only applicable for NEW Diamond guitars purchased from diamondguitars.com\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e5) HOW DO I GET WARRANTY SERVICE? \u003c\/em\u003e\u003c\/strong\u003eIf you need warranty service, simply head to our Tech Support page and send us as many details as you can. After you've heard from our tech, we'll send you an RMA number and the shipping address to send your guitar to. The rest is simply kick back and let us do our thing. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e6) IS SHIPPING COVERED? \u003c\/em\u003e\u003c\/strong\u003eShipping to us is covered by you. Shipping back from us is covered by us.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e7) CAN I GET THE EXTENDED SERVICE PLAN OUTSIDE THE US AND CANADA? \u003c\/em\u003e\u003c\/strong\u003eUnfortunately we can't, but it's not our fault!\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e8) WILL I REALLY GET MY GUITAR REPLACED? \u003c\/em\u003e\u003c\/strong\u003eAs we said above, if we can fix it, we will. If we can't, we'll replace it.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e9) WHAT IF YOU DON'T HAVE MY COVERED GUITAR ANYMORE? \u003c\/em\u003e\u003c\/strong\u003eWe'll replace it with a comparable model, if it needs to be replaced. But don't worry, we'll work with you to pick one out. \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e10) WHAT IF MY SINGER BROKE MY GUITAR? \u003c\/em\u003e\u003c\/strong\u003eYeah, um, not covered.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eEXTENDED SERVICE PLAN TERMS \u0026amp; CONDITIONS\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFor any Diamond Guitars customer who purchases the Extended Service Plan, you shall enjoy a Limited Lifetime Warranty. This warranty applies to the original owner only, and is not transferable under any circumstances.\u003c\/p\u003e\n\u003cp\u003eYour new Diamond Guitars instrument is warranted to be free from defects in materials and workmanship for the life of the original owner, if used under normal operating conditions, subject to the limitations described below. This warranty applies to any Diamond guitar purchased as NEW from diamondguitars.com. Please retain your original sales receipt as proof of purchase. If you need to file a warranty claim in the future, you can send in a photocopy of your receipt at that time.\u003c\/p\u003e\n\u003cp\u003eThis warranty does NOT cover the following:\u003c\/p\u003e\n\u003cp\u003eAny instrument that was not purchased from diamondguitars.com.\u003cbr data-preserve-html-node=\"true\"\u003eAny instrument that has been modified or customized after shipment from Diamond Guitars.\u003cbr data-preserve-html-node=\"true\"\u003eAny instrument that has been serviced by unauthorized persons.\u003cbr data-preserve-html-node=\"true\"\u003eAny instrument whose serial number is missing, or has been altered in any way.\u003cbr data-preserve-html-node=\"true\"\u003eAny instrument that has been damaged due to misuse, neglect or accident.\u003cbr data-preserve-html-node=\"true\"\u003eAny instrument that has been subjected to extreme humidity or temperature conditions.\u003cbr data-preserve-html-node=\"true\"\u003eNormal wear and tear on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts; normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason.\u003cbr data-preserve-html-node=\"true\"\u003eDefects in finishes such as cracks, splitting, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.\u003cbr data-preserve-html-node=\"true\"\u003eRegular maintenance of the instrument, including string changes, truss rod adjustments, set-up, intonation and action adjustment.\u003cbr data-preserve-html-node=\"true\"\u003eSubjective issues such as tonal characteristics, grade, grain or color of wood or finish, or relative weight.\u003c\/p\u003e\n\u003cp data-preserve-html-node=\"true\"\u003eParts and Components are limited to a 3-year replacement if defective, subject to the limitation above.\u003c\/p\u003e\n\u003cp data-preserve-html-node=\"true\"\u003eShipping charges to Diamond Guitars for warranty service are covered by you. Shipping back to you is covered by us.\u003c\/p\u003e\n\u003cp data-preserve-html-node=\"true\"\u003eIf we are unable to repair your guitar, we will replace it with a Comparable Guitar. A Comparable Guitar is the same body style and paint\/hardware\/specifications. If we are unable to replace it with a Comparable Guitar, we will provide alternatives to you based on body style or series.\u003c\/p\u003e\n\u003cp data-preserve-html-node=\"true\"\u003eIf a return is to be made to Diamond Guitars, the customer must first obtain a Return Authorization number (RA#) by phone or email. If the RA# is not clearly marked on the package being returned, it will be refused. Diamond Guitars will inspect any returned instrument, and upon approval, and at the sole discretion of Diamond Guitars, will replace any part or parts deemed defective. Diamond Guitars reserves the right to use materials regularly utilized or available at the time of repair in the event that the original materials are no longer available. The customer is responsible for the cost of shipping the instrument to Diamond Guitars; please provide insurance and pack the instrument properly! Diamond Guitars will pay the insurance and shipping costs to send the instrument back.\u003c\/p\u003e","brand":"Diamond Guitars","offers":[{"title":"Default Title","offer_id":32470259666,"sku":"EXT-SVP","price":49.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0284\/1698\/products\/aESP.jpg?v=1491149169"},{"product_id":"service-labor-hourly-da","title":"Service \u0026 Labor (Hourly) - DA","description":"\u003cp\u003eOur current shop labor charge is 180\/ hour for repairs outside of our Warranties. \u003c\/p\u003e\n\u003cp\u003eUse this for general repair, bias, setup, etc...\u003c\/p\u003e","brand":"Diamond Amplification","offers":[{"title":"Default Title","offer_id":44631908745407,"sku":"SERVICE-LABOR-DA","price":180.0,"currency_code":"USD","in_stock":true}]},{"product_id":"service-labor-hourly-dg","title":"Service \u0026 Labor (Hourly) - DG","description":"\u003cp\u003eOur current shop labor charge is 120\/ hour for repairs outside of our Warranties. \u003c\/p\u003e\n\u003cp\u003eUse this for general repair, bias, setup, etc...\u003c\/p\u003e","brand":"Diamond Guitars","offers":[{"title":"Default Title","offer_id":44631911432383,"sku":"SERVICE-LABOR-DG","price":120.0,"currency_code":"USD","in_stock":true}]},{"product_id":"service-shipping-da","title":"Service \u0026 Warranty Shipping - DA","description":"\u003cp\u003eReturn Shipping or Custom Shipping Charge for Shop Services \u0026amp; Warranties\u003c\/p\u003e","brand":"Diamond Amplification","offers":[{"title":"Default Title","offer_id":44631981850815,"sku":"SERVICE-SHIPPING-DA","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"service-shipping-dg","title":"Service \u0026 Warranty Shipping - DG","description":"\u003cp\u003eReturn Shipping or Custom Shipping Charge for Shop Services \u0026amp; Warranties\u003c\/p\u003e","brand":"Diamond Guitars","offers":[{"title":"Default Title","offer_id":44631993680063,"sku":"SERVICE-SHIPPING-DG","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"warranty-service-dg","title":"Service Warranty - DG","description":"\u003cp\u003eUse to list services provided under warranty\u003c\/p\u003e","brand":"Diamond Guitars","offers":[{"title":"Default Title","offer_id":44632168497343,"sku":"SERVICE-WARRANTY-DG","price":0.0,"currency_code":"USD","in_stock":true}]},{"product_id":"warranty-service-da","title":"Service Warranty - DA","description":"\u003cp\u003eUse to list services provided under warranty\u003c\/p\u003e","brand":"Diamond Amplification","offers":[{"title":"Default Title","offer_id":44632169185471,"sku":"SERVICE-WARRANTY-DA","price":0.0,"currency_code":"USD","in_stock":true}]}],"url":"https:\/\/diamondguitars.com\/collections\/shop-services-labor-warranty.oembed","provider":"Diamond Guitars","version":"1.0","type":"link"}